Delivery & Returns

Delivery Policy
We will make every effort to get your order to you as soon as possible within the limitations of the shipping service used. However, we will not be liable for any loss or damage suffered by the customer due to any delay, howsoever caused, arising from late or non-delivery of the goods.
Orders sent by a courier service or Royal Mail will require a signature or the name of the receiver upon delivery.

When will my order be despatched?
We need some time to process your order and pick and pack it ready for collection. So if all items are available from stock to ensure same day shipping please place orders by 1:00pm for orders shipping via Parcel Force and by 3:00pm for orders shipping via UPS or Royal Mail. We will still make every effort to despatch same day orders received after these times and will do so if we are able.

How long will my order take to arrive?
Items sent by “Next day” courier to UK addresses will normally arrive the next working day for mainland addresses with Northern Ireland & some Scottish Highland destinations taking an extra day. We also offer a Parcelforce 48 service which generally takes 2-3 working days.
Orders sent to UK addresses by Royal Mail 24 will normally arrive in 1-2 working days and Royal Mail 48 service will normally arrive in 2-3 working days but this is only described by the Royal Mail as a delivery “Aim”
There is no guarantee given or implied on any of the above services for an actual delivery timescale.
We are also able to offer the Royal Mail Special Delivery Service for orders less than 2kg in weight. This service guarantees to deliver by 1pm on the following working day with options for a pre-9 am or Saturday morning deliveries at additional cost.
For non-UK delivery destinations please contact us for shipping options

My order hasn’t arrived yet, what should I do?
In the first instance we would recommend checking the parcel tracking number that has been provided by us upon despatch.
Orders sent by Royal Mail 24 or 48 service have an expected delivery time of 1-3 working days but the Royal Mail will not consider a parcel delayed or missing until 10 working days have elapsed.
Courier services will generally deliver until 6pm and no further information will be available until the next working day.
Shortages & Damage - Please advise us of any problems with shortages or carrier damage within 3 working days of receiving the order as beyond this time, we may not be able to enter a claim with the couriers.

Returns Policy
Goods that prove unsuitable for your application or that are no longer required may be returned for exchange or refund within 14 days of receipt subject to the following conditions:

• The customer covers the cost of the return carriage. We strongly recommend the use of a service that requires a signature upon delivery for higher value goods.  We are unable to accept responsibility for returns that get lost in the post.
• Items are returned in a complete & resalable condition with the original undamaged packaging.
• The item was not a special order or custom made item.

All returns should include a covering note containing your name, contact details, reason for return & if possible the invoice number under which they were supplied.

Orders From Outside of The U.K.
For customers ordering from outside of the U.K. we remove all U.K. domestic sales taxes however there is the potential for import charges including local sales tax, import duty and other fees falling due on or after delivery. The import charges are usually due once the package arrives in the destination country and are the responsibility of the purchaser, we would suggest that you investigate the likely level of these charges with your local authorities prior to confirming your order.